Question 1

Shipping and payment

Accepted Answer

SHIPPING:- Self-delivery from the showroom (Dnipro at M. Grushevskogo st. 4 a, Tue - Sat 10:00-20:00) - free of charge.- Nova Poshta (delivery to any branch throughout Ukraine takes from 2 to 5 business days) - at the rates of the postal service.- Courier home delivery in Ukraine (according to postal service rates from 2 to 4 days).- International delivery by UkrPoshta (World delivery) 1 - 3 weeks - 20-30$PAYMENT:- Payment in the showroom - cash / terminal.- Payment through the site - a bank payment card, according to the details.- Cash on delivery - prepaid 130 UAH. (In case the selected position is not suitable for any reason, the prepayment is not refundable.)

Question 2

Return, Exchange, Warranty

Accepted Answer

RETURN/EXCHANGE - within 14 calendar days.Goods that have not been in use and have no signs of use, the goods are fully completed and the integrity of the packaging are subject to exchange and return. All labels, factory markings and packaging are preserved.Goods sewn to an individual order from the Pre-Order section are not subject to exchange and return.Atelier No5 takes such models of shoes and clothes for sale.Refunds are made after the sale within 5 banking days. Warning: The color of the product may differ from the color in the photos from the site.WARRANTY TERM 30 calendar days.Shoes cannot be exchanged or repaired:- Worn- With defects that appeared as a result of operation in conditions that do not correspond to the intended purpose.- With mechanical damage.- Der formed as a result of improper wearing, drying, washing.- Damaged due to exposure to chemicals.Replaceable laces, insoles, metal fittings, heels, clasps are not covered by the warranty.Warranty cases:- Break or peel off the soles.- Broken line.- Rupture of leather parts of shoes. In the event of a warranty case, as well as defects that are not dependent on the buyer, warranty repairs are carried out to eliminate them.

Question 3

Dimensional shoe grid.

Accepted Answer

Shoes Atelier No5 - full size. Not small, not oversized.The size grid of shoe models corresponds to the centimeters presented in the table.

Question 4

Shoe care tips

Accepted Answer

Leather shoes  After use, it is necessary to clean the shoes from dust and dirt with a rubber brush. To renew color, add shine and protect from environmental influences, smear a thin layer of colored or colorless clear cream on the upper of the shoe. After 3-5 minutes, polish it with a fur brush or cotton cloth. If the front layer of the skin is mechanically damaged, apply a thin layer of paint of the corresponding color to the damaged area. After the paint has dried, scrub the shoes with a dry brush. To improve the look, smear the sides of the sole with cream of the appropriate color.  Shoes made of suede, velor, nubuck  Velor, nubuck and suede should only be cleaned when dry. To remove dust and dirt, a special sponge is used, after which the surface of the fleecy skin becomes rough again. For cleaning I use crepe brushes, and for suede that has gone bald, you can use a brush with metal bristles. For daily care and color renewal, it is recommended to use a special spray that protects suede, velor and nubuck from moisture, repels dirt, and also prevents the appearance of water and salt stains. To remove grease stains, use a special chemical agent.  Patent leather shoes  After using shoes, clean the contaminated surface with a damp cloth, then dry it dry. Lacquer shoes fade in the sun or under the bright sunlight of fluorescent lamps, the lacquer coating changes its primary color, loses its presentation. Also, it is not designed to be worn in frosty weather - cracks may appear. These shoes require special attention, because they do not withstand temperatures below zero.

Question 5

Clothing care tips

Accepted Answer

1. Colored items should be washed separately from others using special detergents for colored items.2. Maximum washing temperature = 30 *C.3. We recommend washing knitted and woolen products in manual mode and without spinning in order to avoid loss of appearance.4. Before washing, knitwear must be turned inside out and washed at light temperatures.5. When cutting, do not use chlorine-containing substances that can affect the color.6. Dry things in a horizontal position.7. Iron at low temperatures not higher than 100 *

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